The Role of Shareholder Services

Course Overview
Shareholder Services / Transfer Agency is a key function within the funds industry handling investor requests relating to funds. This training programme provides delegates with a comprehensive understanding of the role of the shareholder services team.

The role of Shareholder Services training programme highlights the importance of new account opening in line with the Finance Act and Anti-Money laundering regulations and how the register is maintained. It looks at the trading activity of the fund, how units are created & liquidated and how the investor cash flows between the investor, the shareholder services / transfer agency department and the custodian. Delegates attending training will become aware of the interaction with other functions within the funds industry including the fund administrator, the custodian, the trustee, the investment manager and the impact their work has on these areas.

A key part of the role within Shareholder Services is dealing with client queries and requests and delegates will have an opportunity to review their behaviour towards clients and how they can improve on it.

Course Objectives
At the end of this training programme, delegates will be able to:
Define the role of the Shareholder Services function;
Outline the key elements of the Prospectus & the application form;
Explain Anti Money Laundering & Finance Act requirements and the impact on    account opening & registration;
Differentiate between transaction types – what to look out for in each.
Explain distributions;
Service client requests & complaints.

Target Audience
Employees in the Funds Industry who are new or recent hires to shareholder services / transfer agency function
Employees outside of the custody team who require further knowledge, e.g. Fund Administration, Transfer Agency, Shareholder Services, Global Custody, Trustee, Compliance or Risk

Duration
Half-day

Methodology

A combination of theory, group discussion, case studies and practical exercises

This programme can be customised to incorporate relevant fund information, client procedures and controls.