Managing Error Resolution

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Programme overview

This training programme is designed for those who are tasked with managing error resolution within the funds industry.  Delegates will review the types of errors that occur during the fund administration process and why they occur in the workplace.   Through case studies and workplace scenarios, delegates define the approach required to managing error resolution.  This approach includes ensuring the team and responsible party become accountable for gain/loss calculation, corrective steps are assessed and identified, preventative measures are put in place and reviewed. 

During this managing error resolution training programme, delegates will learn the importance of effective questioning in order to identify if the responsible party understands their job role, why the error occurred and what is required to ensure it does not repeat itself.  Delegates have an opportunity to review current error situations, what happens in reality and what they can change to prevent recurrence.

Objectives
At the end of this training programme, delegates managing error resolution will be able to:

       
Review errors, analyse steps for resolution and identify roles and responsibilities amongst the team for resolution;
Communicate with staff their role in the error to encourage accountability and prevent future recurrence.
Use constructive questioning techniques to identify how errors occur, where the gaps are between the employee’s role and the actual process; what learning, if any is required.
Design an action plan to prevent future recurrence of errors and instil a culture of review and follow up on actions agreed.

Target Audience

Those responsible for managing error resolution in the Funds industry.  This includes employees in Fund Administration, Transfer Agency, Shareholder Services, Global Custody, Trustee, Compliance or Risk.

Ideally, delegates should have attended an impact of errors programme

Duration

Half-day

Methodology

A combination of theory, error case studies and group discussion and role-play

This programme can be customised to incorporate errors which have occurred in the workplace and to re-enforce company procedures and controls