Course Overview

This programme focuses on the key relationship between the supervisor/manager and the individual employee. It promotes the building of communication and trust as key factors in successfully coaching an employee. It explores why employees do not always do what we want or expect them to do and how to get them back on track effectively.

The programme encourages the supervisor/manager to reflect on their own behaviours and motivation in communicating with and coaching the employee. It examines how people learn and the importance of small steps and logical sequencing in the learning process. Listening, empathising, questioning and the skills of giving and receiving feedback are also covered on this programme.

Course Objectives
At the end of this programme, delegates will be able to:
Outline the importance of active listening and empathy;
Identify the role of body language in communication;
Use constructive questioning techniques;
Give & receive feedback effectively;
Provide clear instructions;
Coach others to improve performance;
Accurately identify coaching needs;
Outline the factors which influence adult learning;
Set clear and realistic learning objectives;
Plan and deliver effective one on one coaching.

Target Audience

Supervisors and Managers

Duration

1 Day

Methodology

A combination of theory input, skills practice, group exercises and discussion

All programmes are customised to meet the development needs of the organisation and its employees.